How To Deal With Angry People: [15 Best Strategies And Tips]
This new article will show you everything you need to know about how to deal with angry people.
How often do you encounter people who easily go ballistic or act like a crazy machine mowing down everything in their path?
When people easily lose their cool, you can take some of the following 15 strategies to deal with them:
How To Deal With Angry People:
1. Stay calm and composed
Anger is a normal part of individuals’s lives.
When you encounter angry people, you shouldn’t let it get to you.
Breathe deeply if you do encounter extremely angry people, speak in a calm voice, and find out what’s causing the other person to feel distraught.
2. Put yourself in the angry person’s shoes
Anger may stem from many things.
The angry person may have had a difficult or traumatic childhood, or may have experiences physical or emotional pain inflicted by another person, like an immediate family member.
Try to understand the triggers or causes of the anger.
3. Do not antagonize
Losing your temper when dealing with a really angry person is a no-no.
Do not antagonize the angry person by losing control and uttering negative statements.
It will only worsen things. Use tact and patience, instead, when dealing with irate customers (1).
4. Maintain eye contact
Most people who are angry are focused on the reactions of the person they’re airing their sentiments to.
Maintain eye contact so as not to be viewed as impolite or unfeeling; speak in a calm voice, and then try to handle the situation in the most civil way.
5. Find ways to reduce conflict
Try not to meet anger with anger and other negative emotions, like criticizing, using expletives, or stonewalling.
If the angry person is a family member or close friend who acknowledges her anger issues, e-mail him tips on anger management together with a kind message.
6. Avoid humiliating the angry person
If a family member easily blows his/her fuse, one thing you should avoid is to make humiliating statements or making false assumptions.
Avoid labeling.
7. Avoid statements that provoke
Avoid uttering profanities or sarcastic remarks. Instead, use phrases or questions that show the other party some respect.
Most angry people may be letting out steam as a result of stress or frustrations.
8. Show reassurance and affirmation
Most people need to be reassured and affirmed.
It’s important to understand why a person is angry, and once you learn the reasons, offer some reassurance and affirmation.
9. Get professional help
There are cases of extremely angry persons who have violent tendencies. In such circumstances, get professional help.
You need to stop harm that may come to you or your other members of the family arising from such violent outbursts.
10. Remember that it’s not about you
Most angry people are simply expressing themselves for needs that have been unmet, like being dissatisfied with service.
If you’re a frontline staff serving that angry customer, don’t take it personally. Instead, explore what has caused the anger or disappointment and find ways to help.
11. Offer a shoulder to lean on
If one or two of your immediate members of the family is given to angry tirades, understand why they may be feeling continuously angry (2).
Are their career aspirations and dreams fading away? Are money issues or medical problems troubling them?
Converse with them to learn gradually the reasons for the angry outbursts, and reach out to support.
12. Embrace anger
If both you and your partner became incessantly angry or prone to flying into a rage, the smartest thing to do about it’s to open up.
Acknowledge physical or psychological problems and, if necessary, seek professional help.
Find out your unmet needs and find ways to deal.
13. Reinforce proper behavior
When a person flies into a rage, she or he may do things on the spur of the moment, like throwing things, shouting, or mouthing expletives.
When the person calms down, show through your body language and the right choice of words that that’s the more appropriate behavior.
14. Move with the person to another physical location
One way of dealing with an angry person/customer is to convince that person to go with you to another physical location like a corner of the shop or your office.
A change in behavior may occur with such a move.
After the details of the complaint or angry outburst is known, shift to another mind-calming topic.
15. Respect the person’s standpoint
A great way to deal with the anger of a person with normally astute reasoning ability is to show some respect for his/her standpoint.
Offer solutions to remedy problems.
I want to thank you for taking the time to read my article about how to deal with angry people. I sincerely hope its contents have been a good help to you.
